![]() When you initiate your live broadcast, Facebook allows you to choose whether you want to share your entire screen, a specific. Go to the startup menu and choose ‘Start Screen Share’. ViiBE works well with existing co-browsing solutions, customer service management platforms, and call center software. Once you know how Facebook live works, Facebook live screen share is simple to use: Go to live producer and choose ‘Use Camera’. Instead, the support agent can draw on top of the screen share and use a pointer to highlight anything important. It works just as well on smartphones (iOS, Android) or computer operating systems (Windows, macOS, or Linux.) The support agent cannot control the customer’s system, so the customer retains control over their files. Constant access to past interactions facilitates follow-up communication and quality control.Īdditionally, ViiBE requires no installation. These recordings are accessible in the knowledge management tool. ViiBE’s solution includes a screen recording of the entire call if the participants’ settings allow for that. ![]() Its file-sharing functionality makes it easy to send documents and photos. ViiBE allows customers to communicate with customer support agents via video chat, including sharing their computer screen or mobile device. ViiBE runs on this technology to let you video chat and screen share securely from any device. Apps running on the WebRTC standard use encryption methods for security and cannot access files, microphones, or cameras without the user’s explicit permission. On the other hand, web browser-based apps that enable screen sharing have built-in security advantages and are generally more secure than standalone applications. While remote desktop software is helpful for IT support, be aware that it is also used for identity theft or other scams. The US Federal Trade Commission provides expert advice on spotting and avoiding IT scams. The scammer then uses remote access screen share software to prey on their victims. Scam victims receive a request to install software or share sensitive information. Unexpected phone calls or pop-up ads are common tactics used by scammers to find their next victim. Granting remote access to an unknown person opens your computer up to vulnerabilities. Remote desktop screen sharing has been around for a long time, but it still has some security disadvantages.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |